Shipping & Delivery

  • Can I change the shipping address?

    Yes, as long as the order is not fulfilled yet. Please email us right away at info@donuma.com for any changes regarding your order. Don't forget include your Order Number. 😊

  • Can I expedite my order?

    You may select the fastest / express shipping method when placing your order. If the order is already submitted and you'd like to change the shipping method, we can still upgrade, as long as the order hasn't been shipped yet. ⚠️ For *Custom Melody** orders: If you want one at the soonest possib...

  • Can I track my order?

    Once the order has been shipped out, you will also get a Shipping Confirmation email. The email contains the tracking number for your order so you can track it's progress. ❗For orders within US, use the respective tracking website of your chosen shipping method. β†’ USPS Tracking Website β†’ UPS Tr...

  • How do I pay import duties and taxes?

    For orders outside USA, import duties and taxes are charged and computed by the receiving country's Customs Office. You will be contacted by your local Customs or Post Office to settle any applicable fees, before they release your parcel for delivery. Most often you will be able to pay customs ...

  • What is the lead time for custom melody orders?

    On standard processing, a Custom Melody order takes at least 4 weeks. Possibly longer, depending on various factors. Here are some of them: β†’ Issues with Song Request β†’ We're waiting for your reply β†’ Chosen Shipping Method β†’ Orders Outside US (and Customs Clearance process of receiving country) ...

  • When will my order ship?

    Our items are custom manufactured and the processing time varies depending on the type of melody and customizations you will avail. β—˜ Average Processing Time: a. Predefined Melody (any tunes from our list of available melodies) β†’ around 2 weeks b. Custom Melody (custom song, not in the list of...