We can cancel your order as long as it's not in the manufacturing stage yet.
→ For Custom Melody: if you already approved the melody, we cannot cancel it anymore.
→ For Custom Design orders: should you wish to cancel after the design has already started, the Custom Design fee is non-refundable.
→ For orders with Basic Engraving: if the design file is already generated but order is not yet fulfilled, we can cancel minus the engraving fee.
⚠️ It's best to cancel order the same day it has been placed. Since our products are all custom made and takes time, we start the processes at the soonest possible time.