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Can I add engraving after I placed my order?
Yes, you can still add engraving after the music box order has been placed. As long as it hasn't been fulfilled or shipped out yet. However, you won't be able to generate a design using our Online Customizer anymore. ⚠️ Email us at info@donuma.com (or reply to email receipt you received) ASAP i... -
Can I change my order details?
Yes, as long as the order is not fulfilled yet. Please email us right away at info@donuma.com for any changes regarding your order. Don't forget include your Order Number. 😊 -
We can cancel your order as long as it's not in the manufacturing stage yet. → For Custom Melody: if you already approved the melody, we cannot cancel it anymore. → For Custom Design orders: should you wish to cancel after the design has already started, the Custom Design fee is non-refundable....
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Please email us ASAP at info@donuma.com for any changes regarding your order. Don't forget to include your order number. ⚠️ We can still make changes *as long as the order is not fulfilled yet.***
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How do I order a custom melody music box and what is the process?
1• Select your preferred Music Box model from the catalog: https://donuma.com/collections/music-boxes 2• Click on the "Melody" dropdown menu and select "CUSTOM MELODY" 3• If you want to add Basic Engraving and / or Photo in Lid, click on "Customize Music Box" button. 4• Select the surface that... -
Where is my order and can I expedite it?
Once the order has been shipped out, you will also get a Shipping Confirmation email. The email contains the tracking number for your order so you can track it's progress. We can no longer change or expedite the shipping method once an order has been shipped out. ❗For orders within US, use the...
