Orders

• Do you have production updates?

  We send order updates through email. For every order, you will get the following email: • Order Confirmation • Shipping Confirmation • Out for Delivery • Delivered *Note: Tracking updates are provided by the carrier / courier ⚠️ For *Custom Melody** and Custom Design orders, all issues and upda...

• Do you have sales or promotions?

  Please subscribe to our newsletter to get updates on discounts and promos! 😊

• What is your return policy?

  Since our items are custom manufactured, we don't accept returns & exchanges. But please contact us for any problems with your order.

• When to order music box for it to be delivered on time?

  We recommend placing an order at least 5 weeks before you need the custom melody music box. Luckily, you can sign up for such a reminder here - Reminder Form

• Where is my order?

  Once your order has been shipped out, you will also get a Shipping Confirmation email. The email contains the tracking number for your order so you can track it's progress. ❗For orders within US, use the respective tracking website of your chosen shipping method. → USPS Tracking Website → UPS T...